rt_ticket_loadtime

#!/bin/sh
# -*- sh -*-

: << =cut

=head1 NAME

rt_ticket_loadtime - Plugin to monitor the RT ticket loadtime

=head1 CONFIGURATION

The following environment variables are used by this plugin:

=over 4

=item web_url

The RT WebURL configuration parameter

=item username

The RT username

=item password

The RT password

=item ticket_id

The RT ticket id to test

=back

This configuration section shows the defaults of the plugin:

 [rt_ticket_loadtime]
     env.web_url https://localhost/
     env.username root
     env.password password
     env.ticket 1

To test the plungin run:
 munin-run --debug rt_ticket_loadtime

An appropriate test ticket should have 30 transactions or more
of type Create, Correspond or Comment and should load in about
1-10 seconds in the WebUI to have reproducible results.

If the test ticket needs more than 10 seconds to load (both WebUI
and REST values together), you have to add an appropriate timeout
value to your plugin configuration to override the munin default
timeout value of 10 seconds.

=head1 AUTHOR

Christian Loos <cloos@netsandbox.de>

=head1 LICENSE

GPLv2

=head1 MAGIC MARKERS

 #%# family=auto
 #%# capabilities=autoconf

=cut

web_url=${web_url:-"http://localhost/"}
username=${username:-"root"}
password=${password:-"password"}
ticket_id=${ticket_id:-"1"}

time=$(which time)
wget=$(which wget)

wget_opts="--page-requisites --no-cache --no-check-certificate --delete-after --quiet"

if [ "$1" = "autoconf" ]; then
    if [ "x$time" = "x" -o "x$wget" = "x" ]; then
        echo "no (need time and wget programs)"
    else
        echo yes
    fi
    exit 0
fi

if [ "$1" = "config" ]; then
    echo "graph_title RT ticket loadtime"
    echo "graph_args --base 1000 -l 0"
    echo "graph_vlabel Loadtime in seconds"
    echo "graph_category other"
    echo "graph_info This graph shows the loadtime in seconds of RT ticket $ticket_id"
    echo "webui.label loadtime WebUI"
    echo "webui.max 300"
    echo "webui.min 0"
    echo "webui.info Ticket loadtime with WebUI"
    echo "rest.label loadtime REST"
    echo "rest.max 300"
    echo "rest.min 0"
    echo "rest.info Ticket loadtime with REST API"
    exit 0
fi

tmpdir=$(mktemp -d) || exit 1
trap "rm -rf $tmpdir" 0

url_webui="${web_url}Ticket/Display.html?id=${ticket_id}&user=${username}&pass=${password}"
url_rest="${web_url}REST/1.0/ticket/${ticket_id}/history?format=l&user=${username}&pass=${password}"

cd $tmpdir || exit1
loadtime_webui=$($time --portability $wget $wget_opts --header='Accept-Encoding: gzip,deflate' $url_webui 2>&1 | awk '/^real / {print $2}')
loadtime_rest=$($time --portability $wget $wget_opts $url_rest 2>&1 | awk '/^real / {print $2}')
cd ..

echo "webui.value $loadtime_webui"
echo "rest.value $loadtime_rest"